Refund & Cancellation Policy

Last updated: August 29, 2026

This policy applies to purchases from Baja AI LLC, including membership plans on baja-amigo.com. It forms part of our Terms of Service.

1. What you are buying

We sell digital memberships that unlock premium features and content. Access is delivered to your account immediately after a successful payment — there is nothing to ship. All prices are in U.S. dollars (USD). Charges appear on your statement as BAJA AI.

2. Automatic renewal

Membership plans renew automatically at the end of each billing period (monthly or annual, as chosen at checkout) at the then-current price, until you cancel. We email a receipt for every charge.

3. Cancelling

• You can cancel at any time from your account settings, or by emailing support@baja-ai.com from the address on your account.
• Cancellation stops future renewals. It is not a refund of the period you already paid for.
• You keep access to premium features until the end of the billing period you have already paid for.

4. Refunds

• 14-day first-purchase refund. If you are not satisfied with your first paid membership, email us within 14 days of that first charge and we will refund it in full.
• Accidental renewals. If you were charged for a renewal you did not intend and you contact us within 14 days of the charge, we will refund it, provided you have not made substantial use of the premium features during that period.
• Service failures. If a paid feature is unavailable for an extended period due to a fault on our side, contact us and we will issue a pro-rated refund or credit.
• Outside those cases, payments for periods already elapsed are generally non-refundable, since access was provided for that period.
• Refunds are issued to the original payment method through Stripe. Your bank typically posts them within 5–10 business days.

5. How to request a refund

Email support@baja-ai.com from the email address on your account with the date and amount of the charge. We acknowledge requests within two business days and process approved refunds within five business days.

6. Failed payments

If a renewal payment fails, we may retry it over several days and will email you. If payment still does not succeed, premium access is suspended until the balance is paid; your account and free features remain available.

7. Price changes

We will give at least 30 days' notice by email before any price increase. The new price applies to billing periods that begin after the notice period, and you may cancel before then.

8. Disputes and chargebacks

Please contact us before filing a dispute with your bank — nearly every billing problem is faster to fix directly. If you do file a chargeback, we may suspend the account while the dispute is resolved.

9. Contact

Baja AI LLC
30 N Gould St, Ste R
Sheridan, WY 82801, United States
support@baja-ai.com